Based on CITC new regulations we notify you that all recharging and credit transfer process on a prepaid line will be linked to the ID number that has been registered at Zain database. To ensure that your data is identical and updated kindly visit one of the closest Zain shops to you.
Please follow the below steps to conduct a Recharge transaction on your balance:
Instant Recharge:
Press *141* then → ID Number (10 Digits) →*→ Voucher Number (14 Digits) → # → Call
Example: *141*1234567890*12345678901234 # Call
Recharge via Voice Response
Please dial 1717 and follow the provided instructions.
Credit Transfer Service
The credit transfer service allows prepaid customers to transfer credit to other Zain prepaid customers.
Sending Party:
Send an SMS to 702702 which contains the following:
bt → space → then the number you want to transfer to → space → Amount in Riyals
If you would like to transfer an amount of 27 Riyals to the number 059XXXXXXX then you should send the below to 702702.
Example: bt 059xxxxxxx 27
Receiving Party:
After receiving the confirmation SMS on the transferred amount, the receiver should send an SMS to 702702 containing:
id → space → 1234567890 (10 Digits Number)
Example: id 123456780
The amount transferred should not exceed 50 SR and should not be less than 10 SR.
Any bonus credit cannot be transferred.
Transfer from the initial balance for new lines is allowed
If migration took place, the credit transfer will not be allowed only after consuming the original initial balance of the new package. Example: If you have 15 SAR credit and migrated from your current package to International Package, you will not be able to transfer any credit unless you consume 25 SAR first which is the initial balance of the International package.
Received balance transfer does not affect the prepaid lines validity.
For further information, please visit your closest Zain shop, or call 0590000959 or 959 from your Zain line.
